Refund Policy
Last updated 2 August 2026
Everything we sell is a digital product delivered instantly inside the app, so please read this before you buy.
Change-of-mind purchases
Due to the instant access and digital nature of this personalised program, refunds are not available for change-of-mind purchases. This does not affect your rights under applicable consumer law.
When we will refund you
- You were charged twice for the same product.
- You were charged but your content did not unlock and we cannot fix it for you.
- The product is faulty or not as described.
- A payment was made on your card without your authorisation.
In these cases we will refund the full amount to your original payment method, usually within 5–10 business days of approval.
How to request a refund
Email support@menopausevitality.com.au from the email address you used to purchase, and include the product you bought and the date. We aim to reply within 2 business days.
Menopause Vitality Club
The Club is not yet available and joining the waitlist is free — there is nothing to refund. When it launches you will be able to cancel your membership at any time, and cancelling stops future payments rather than refunding past ones.
Results
Menopause Vitality is educational and we cannot guarantee a specific health or weight outcome, so refunds are not available on the basis of results.